How long will it take to process my return?
Returns are usually processed within a few days of us receiving the goods back. However during this particularly busy period, when we’re up to our ears in with Xmas returns, it may take up to a week to process your return. Please allow up to a week for refunds
to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it. We’ll refund you by the same method as payment (i.e. same card, Paypal).
And when will I receive my exchange?
Exchanges are usually processed and despatched within a few days of us receiving the goods back. However during this particularly busy period, when we’re up to our ears in Xmas returns, it may take up to a week to process your return. We can only exchange an item for a
different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item. Please state clearly on the return note which item you want to exchange and for what. If we don’t have the stock available we’ll refund you and send you an email to let you know.
You’ve sent me the wrong items
We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team at email@example.com
The item I received is faulty
If you think the item your received is faulty get in touch with Customer Service (firstname.lastname@example.org) and we’ll see what we can do about it.